So far, 2019 has been an interesting year for customer support jobs in Estonia. As tracked on our job solutions platform, MeetFrank, companies have been pretty active in hiring customer support representatives.
They seem to understand that the dynamics between businesses and customers have changed very much from what they used to be. Previously, customers were more interested in low prices and good quality. This is why businesses also focused on getting customers good products at great prices.
But with the generally high standards in today’s market, there’s little to differentiate one product from the other. Due to this, companies are becoming more consumer oriented instead. They now focus more on the positive experiences that will result from a customer’s use of their product.
And they should too. While customers still love great quality at low prices (who doesn’t?), a new factor in choosing between similar brands is the quality of service they get. Stats from McKinsey confirm this, showing that 70% of a customer’s journey is based on how they feel they are being treated.
If that doesn’t put a new spin on “the customer is always right”, we don’t know what does. So, without further ado, we’ll launch into 7 of the top facts you need to know about customer jobs in Estonia for 2019.
#1: Offers for customer support jobs in Estonia grew by 319% in 2019
Jobs for customer support reps in Estonia experienced astonishing growth in the first six months of 2019.
Our data tracked the offers for customer support jobs made on MeetFrank between January and July 2019. We found that there was a 319% increase in these offers during the period, compared with the last 6 months of 2018.
The data indicates that if you have been eyeing customer support jobs in Estonia, your time is now. Through MeetFrank, you have a better chance at sizing up and getting in touch with the companies that make sense for you.
#2: Junior and mid-level positions attracted the most offers from companies
The most offers on MeetFrank were made to reps in mid-level and junior customer support positions. Offers for seniors followed closely, with offers for entry level positions coming third.
This is pretty interesting, as it shows that companies hiring for customer support positions in Estonia have no problem hiring less experienced employees. In fact, the most offers were made to candidates in lower level positions.
This means that Estonia has a great environment for candidates that are just starting out in their careers. The job market is pretty balanced and favours both experienced and new hires. We’ll tell you more about the companies leading the way in this hiring surge below.
#3: The highest salary offer made in the first 6 months of 2019 was for €5,000
Although the average minimum recorded during the period was €1,044 and the average maximum, €1,763, the total highest was €5,000. That’s a figure more than 3 times higher than the national average of €1,419. It is perhaps fitting that it was for an executive role.
Our data on average salaries per seniority showed that entry level reps earned an average of €1,721 per month and juniors earned up to €1,676. Mid-level employees earned €1,783 on average while seniors and candidates in lead roles earned €2,018 and €2,061 respectively. Executives were the highest paid with average monthly salaries of €3,050.
On averages per month, January started out with average salaries of €1,443 while February dipped a bit to €1,366. Interestingly, salaries rallied between April and May, ending at the 6–month high of €1,857 right in the middle of summer.
Ordinarily, the summer months see less recruiting activity and lower average salaries overall. But that’s not the case with our data on customer support jobs in Estonia as the unseasonal spike in salaries shows. We guess there won’t be much complaining about that one.
#4: Estonia has 1,500 islands, 1,000 lakes and 7,000 rivers
No, you didn’t read that wrong. Estonia does have an astonishing number of islands, lakes and rivers.
Add to this the fact that over 50% of the Estonian landscape is covered by forest and you have yourself a very picturesque work location.
It’s also a pretty handy fact to have at the tips of your fingers when you want to draw a tense customer in. Pretty great eh? Right, let’s get back to more regular facts.
#5: English is the most in-demand skill for customer support jobs in Estonia
There’s quite a demand for English speaking customer support reps. In fact, this was the skill most required by companies out of 23 tracked skills. It was required in 6% of offers.
IT help desk, technical support, Estonian and help desk skills made up the rest of the top five. Each was required in 4% of offers.
The in-demand skills are representative of the varied jobs available in the customer support sector in Estonia. Although, IT related skills constituted the bulk of top 5, as would be the case in the digital economy that is Estonia.
#6: Estonian users want to work in Fintech, startups and remotely
Since MeetFrank helps both talent and companies find each other on a common platform, our data also includes work preferences of talent.
We found that the majority of our users in Estonia want to work for startups, Fintech and from remote locations in companies hiring for customer support jobs in Estonia.
There are several companies that perfectly fit these preferences and also happen to be recruiting. They include BigBank, MeetFrank (aren’t you glad to see this?), Veriff, betPawa, NoCry, Telia, Testlio, Scoro, Inbank, If Insurance, Derivco and Katana.
#7: MeetFrank is one of the top 10 companies hiring for customer support jobs in Estonia
Yep. MeetFrank does not only fit the preferences of most Estonian users, it is also one of the most active companies hiring customer support in Estonia. Wouldn’t you love to come work with us?
Other companies in the top ten include Ridango AS, one of the most accomplished ticketing solution providers in Europe and Bigbank, a really big bank operating in Estonia, Latvia, Lithuania, Finland and Spain.
NoCry, Veriff, betPawa, Alliance for Recruitment, ABB, Olympic Entertainment Group and Apranga Group Estonia make up the rest of the top ten.
And that’s it, 7 of the top facts you need to know about customer support jobs in Estonia in 2019. We are certain that these facts will help you understand where the job market currently is and how it makes sense for you.
If you would like to see more facts about customer support jobs, head on over here to download MeetFrank for talent. It’s available on both Android and Apple stores so you can get the hottest facts from anywhere.
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