FAQs

Feel free to contact us at support@meetfrank.com if you have any additional questions.

• Can I use MeetFrank for free?

  Yes, you can! Our Starter plan is completely free and includes one active job opening. You can switch out the opening for unlimited times – as long as you don't exceed one active job opening at any given time, the plan will remain completely free.
  
  Please note that we ask you to add billing info to activate the free plan. We use the information to verify your company. You won't be billed unless you exceed the limits of a free plan.

• Which plan should I choose?

  In most cases, our Starter plan is the best choice for companies with 1–3 concurrent active positions. Plus plan is the best fit for companies with 4–7 active positions, and Unlimited plan is for companies concurrently hiring for over 8 positions.
  
  You can always contact us via support@meetfrank.com for a personal recommendation.

• What happens if I have more than one active opening?

  The subscription base fee always includes one active opening. You can switch out the opening for unlimited times – as long as you don't exceed one active job opening at any given time, there will be no additional charges.
  
  If you exceed one active job opening, you will see a pop-up to confirm the purchase of an extra opening. Extra openings are billed on a 30-day cycle starting from the publishing date. The price for each extra opening depends on your subscription plan.

• When will I get charged?

  The subscription base fee payments are done based on the selected billing cycle - either 30 days, six months or annually. You will be charged the next period’s subscription base fee upfront at the start of the subscription. Invoices are sent out immediately after successful payment.
  
  If you upgrade your plan in the middle of the subscription period, then the additional charge will be prorated based on the days left in that subscription period.
  
  Extra openings you have added to your subscription plan are billed in a 30-day cycle starting from the publishing date. Please note that customers on Starter or Plus plans with more than one active opening might have multiple billing dates within one month.

• Can I ask for a refund?

  We do not offer refunds on any paid subscription plans. However, you have the freedom to change or cancel your subscription at any time. After cancellation, you won't be billed for the next payment cycle.

• What payment methods do you offer?

  We offer credit card payments and payments by invoice.

• How can I cancel my subscription?

  All our subscription plans auto-renew every 30 days. To cancel the subscription, please contact your MeetFrank account manager or write at support@meetfrank.com. After cancellation, you will lose access to MeetFrank at the next billing date.