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Head of Customer Service & Operations, Netherlands

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About the role

About the Job:
We are looking for you if:
  • You are keen to be a part of a rapidly growing Fintech company in Europe and the US
  • You share our passion for undertaking innovative work to help small businesses succeed
  • You’re enthusiastic about customer satisfaction, loyalty and retention, and service procedures, ideally in the fields of banking, accounting, and tax.
  • You have fundamental experience in leading a team of dedicated customer service specialists. Being in charge of developing the team, and guiding the team to take the customer experience to the next level. As a Head of Customer Service & Operations, you will play a key role in the Revenue team. You will be responsible for executing the strategy and leading the Customer Service team specialized in our Banking, Accounting, and Tax solutions. With new and innovative ideas, you will help take our customers’ retention in the Dutch market to the next level.  You will be handling Ageras’ operational processes and our customer service KPIs and goals. This includes compliance with the Dutch regulatory requirements, especially in the fields of Banking, Accounting, and Tax services.  **Your work…
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Ageras is open for

  • People for
    C & Top level Management
  • Interested to work in
    Amsterdam
  • And have following skills
    Accounting or Banking or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

We create successful micro-businesses by building the best ecosystem for their financial needs.
There are

11 – 50

employees in the company

3M to 5M

Company annual revenue

Offices

  • Denmark flagCopenhagen
  • United States flagPhiladelphia

Markets

After 9 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the Unites States.

Ageras is open for

  • People for
    C & Top level Management
  • Interested to work in
    Amsterdam
  • And have following skills
    Accounting or Banking or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see