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Technical Support Analyst

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About the role

Hybrid position: working 3 days a week from our London office (Monday, Wednesday, Thursday) Globally, 80% of workers don’t have a desk or an office. These workers are the backbone of the global economy, the people we interact with every day in stores, on buses, in our hospitals, delivering our parcels, and maintaining our buildings. The current generation of workplace technology doesn’t fit their needs, Blink enables those people to be productive, informed, and engaged while on the move. We've built a fresh approach to an old problem. Our goal is to be the #1 choice for the mobile enterprise, to build the workplace "super-app" that brings together in one place the people and information that matter. 💻 What will you be doing? You’ll be working as part of our multidisciplinary Support team to take our customer-focused ethos to the next level, with a specific focus on technical queries and requests. We’re building a world-class Support function to ensure our customers and internal stakeholders are provided with the best quality of support. Responsibilities Include:

  • Delivering outstanding customer centric technical support that enhances customer perceptions of Blink and increases customer satisfaction
  • Maintaining credibility and trust through prompt resolution of issues and exemplary stakeholder management. Managing customer expectations to ensure all cases are dealt with promptly, ensuring customer expectations are met and where possible exceeded
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Blink is open for

  • People for
    Customer Support
  • Interested to work in
    London
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

At Blink, our mission is to empower every frontline worker to maximize their impact.
There are

51 – 200

employees in the company

10M to 50M

Company annual revenue

Offices

Our office is headquartered in London, Hoxton, UK and other offices in New York, US and Sydney, Australia.
  • United Kingdom flagLondon
  • United States flagNew York
  • Australia flagSydney
    Remote work
    Health insurance
    Team events
    Company retreats
Office image

Markets

Blink serves clients from United States, United Kingdom and Australia.

Blink is open for

  • People for
    Customer Support
  • Interested to work in
    London
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.