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Join Convera, a leader in B2B cross-border payments, helping companies navigate global commerce with cutting-edge solutions.
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Convera stands as the largest non-bank B2B cross-border payments company, formerly known as Western Union Business Solutions. Join a market leader.
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Be based in our Vilnius office with flexible in-office days (6-10 per month), allowing you to balance work from the office and remote work.
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Resolve multi-channel payment queries, process cancellations, reissues, and refunds, and act as a liaison between banking partners and internal stakeholders.
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Proficiency in computerized data systems, bank message interpretation, strong mathematical skills, and excellent English communication abilities are essential.
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Enjoy a market-competitive monthly gross salary ranging from 1,825 to 4,258 EUR, designed to reward your expertise and dedication.
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Access great career growth and development opportunities within a global organization that values innovation and results-oriented people.
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Work with a diverse team from over 20 countries, celebrating different backgrounds and fostering a culture of inclusion and belonging.
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Benefit from generous insurance (health, disability, life), paid holidays and time-off, and work from abroad for up to 60 days per year.
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Join Convera to help transform B2B payments, make a global impact, and grow with a company that celebrates diverse perspectives. Apply now to unleash your potential!
 

Payment Processing Associate

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About the role

As a Payment Processing Associate with Convera based in our Vilnius office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with client’s expectations. Working hours 7 am - 3 pm. You will be responsible for:  • Resolve multi-channel payment queries, providing immediate answers were possible and referring to banking partners when necessary. • Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLAs • Identify Time/Rate critical buybacks/reissues and action with urgency to limit potential loss to WUBS or our customer. • Ensure appropriate accounting proof is present prior to actioning any repurchase request.  • Act as the bridge between our banking partners and internal customers both in writing and verbally as required. • Identify and initiate the proper bank message to resolve payment breaks.  Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI  • Communicate frequently with the correspondent bank network to help resolve payment investigations. You should apply if you have:
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Convera is open for

  • People for
    Other
  • Interested to work in
    Vilnius
  • And have following skills
    Accounting or Project Management or Banking or Data Entry & Word Processing
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

We bring people, technology, and commerce together to help companies of all sizes navigate the future of global commerce.
There are

1001+

employees in the company

Offices

  • Lithuania flagVilnius
  • United States flagSeattle
    Flexible hours
    Remote work
    Team events

Convera is open for

  • People for
    Other
  • Interested to work in
    Vilnius
  • And have following skills
    Accounting or Project Management or Banking or Data Entry & Word Processing
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.