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Customer Success Manager (Platform Adoption Specialist) - German speaker

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About the role

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability. We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team to manage our german and international customers from our HQ based in Paris. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients. You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution. This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities. YOUR ROLE :

  • Primary point of contact for end-user enablement, platform improvement and issue resolution
  • Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone).
  • Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
  • Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
  • Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
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Deepki is open for

  • People for
    Customer Support
  • Interested to work in
    Paris
  • Who specialize in
    Customer Service & Support or Customer Success Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Every enterprise starts with an ambition. Ours was twofold. Our goal was to accelerate real estate’s environmental transition, and in doing so, create employment through innovation.
There are

201 – 500

employees in the company

5M to 10M

Company annual revenue

Offices

Present in 15 countries and with 12 different nationalities, Deepki is a truly multicultural work environment leveraging the wealth and diversity of its team.
  • United Kingdom flagLondon
  • France flagParis
  • Spain flagMadrid
  • Italy flagMilan
    Flexible hours
    Remote work
    Team events
Office imageOffice imageOffice image

Markets

Deepki serves clients from around the world.

Deepki is open for

  • People for
    Customer Support
  • Interested to work in
    Paris
  • Who specialize in
    Customer Service & Support or Customer Success Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see