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1st Level Helpdesk Support Officer

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About the role

EUROPEAN DYNAMICS wishes to employ a 1st Level Helpdesk Support agent fluent in English and with good exposure in Internet Technologies, to work at the company’s premises in Athens, Crete, and / or remote. The successful candidate will join the User Support and Testing team, which is responsible for supporting end-users of Land Registry software systems developed by the company. Upon hiring, the successful candidate will undergo an internal training program, in order to become familiar with the functional support operation and the supported systems developed by the company. Following the successful completion of the training, the candidate will gradually be integrated with the daily support operations and testing activities. Once adequate knowledge and experience is accumulated, the successful candidate will evolve within the team for instance to deliver end-user training, monitoring of support response to client, quality control, testing, etc. Main Responsibilities and Tasks

  • Respond to calls, emails, and requests for technical 1st level support;
  • Provide support and instructions to users with regard to the supported systems;
  • Follow defined work instructions and escalation processes for the various incident types;
  • Track all incidents in the internal incident management system;
Read more

European Dynamics is open for

  • People for
    Customer Support
  • Interested to work in
    Athens
  • Who specialize in
    Help Desk
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

ED's mission in R&D revolves around two axes: Design and develop the ICT technologies of tomorrow, leading to new competitive and innovative products and services that reflect the upcoming needs of society, government and businesses.

There are

501 - 1000

employees in the company

10M to 50M

Company annual revenue

Offices

We have offices and antennas in Athens, Berlin, Basel, Brussels, Copenhagen, London, Luxembourg, Nicosia, Stockholm, etc. EUROPEAN DYNAMICS employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). The group’s staff is multilingual and multinational with in-depth experience in the delivery of services to the government sector worldwide.

  • United Kingdom flagLondon
  • Belgium flagBrussels
  • Luxembourg flagLuxembourg City
  • Greece flagAthens
    Flexible hours
    Remote work
Office imageOffice imageOffice image

Markets

EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations all over Europe.

European Dynamics is open for

  • People for
    Customer Support
  • Interested to work in
    Athens
  • Who specialize in
    Help Desk
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.