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Service Desk Agent (SDA)

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About the role

We currently have a vacancy for a Service Desk Agent (SDA) fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site Your tasks

  • Providing user guidance and support regarding the use of information systems and ICT tools;
  • Following-up of incidents related to information systems and organization of the reporting, user requests and bug reports;
  • Documenting knowledge, known issues and transfer this knowledge to colleagues;
  • Categorizing and prioritizing incoming tickets correctly and escalating where needed. Requirements
  • Bachelor's degree in IT or relevant discipline combined with a minimum of 15 years of relevant working experience in IT;
  • A minimum of 3 years of experience in XML and XSD;
  • A minimum of 3 years of experience in databases and SQL Queries;
  • Experience with REST Web Services and SOAP WS;
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European Dynamics is open for

  • People for
    Customer Support
  • Interested to work in
    Brussels
  • And have following skills
    SQL
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

ED's mission in R&D revolves around two axes: Design and develop the ICT technologies of tomorrow, leading to new competitive and innovative products and services that reflect the upcoming needs of society, government and businesses.

There are

501 - 1000

employees in the company

10M to 50M

Company annual revenue

Offices

We have offices and antennas in Athens, Berlin, Basel, Brussels, Copenhagen, London, Luxembourg, Nicosia, Stockholm, etc. EUROPEAN DYNAMICS employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). The group’s staff is multilingual and multinational with in-depth experience in the delivery of services to the government sector worldwide.

  • United Kingdom flagLondon
  • Belgium flagBrussels
  • Luxembourg flagLuxembourg City
  • Greece flagAthens
    Flexible hours
    Remote work
Office imageOffice imageOffice image

Markets

EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations all over Europe.

European Dynamics is open for

  • People for
    Customer Support
  • Interested to work in
    Brussels
  • And have following skills
    SQL
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.