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Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA

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About the role

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems. Responsibilities:

  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
  • Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
  • Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
Read more

evertz.io is open for

  • People for
    Customer Support
  • Interested to work in
    Burbank
  • Who specialize in
    Customer Service & Support
  • And have following skills
    React or Linux or Research
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our industry leading Software Defined Video Networking (SDVN) solutions help our customers seamlessly transition from SDI to IP-based facilities using open standards (SMPTE ST 2110) to become future proof and agile in today's environment.
There are

1001+

employees in the company

100M to 500M

Company annual revenue

Offices

With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry.
  • Canada flagBurlington
    Flexible hours
    Remote work
    Team events
Office imageOffice imageOffice image

Markets

Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies.

evertz.io is open for

  • People for
    Customer Support
  • Interested to work in
    Burbank
  • Who specialize in
    Customer Service & Support
  • And have following skills
    React or Linux or Research
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.