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GoCardless processes over $30bn annually and serves 85,000+ organizations globally.
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frank ai
GoCardless is revolutionizing account-to-account payments and simplifying international transactions with a cutting-edge global bank debit network.
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frank ai
With offices in London, Paris, Munich, Melbourne, San Francisco, and New York City, GoCardless is grounded in multiple markets.
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frank ai
As a Senior Customer & KYC Manager, lead a dedicated team in Riga to deliver exceptional service and enhance user experiences.
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frank ai
Drive daily operations, optimize processes, mentor team members, and collaborate with engineering to refine workflows.
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frank ai
Applicants must have 3+ years in KYC/Compliance, experience in managing compliance functions, and proficiency with Excel and reporting tools.
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frank ai
Earn a gross monthly wage of €3800 to €4700 while working in a hybrid setup in Riga, ensuring work-life balance with adaptive working options.
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frank ai
Enjoy a generous holiday allowance, parental leave, and equity options, along with wellness days and the ability to work away for up to 90 days per year.
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frank ai
Join a diverse and inclusive team that values integrity, accountability, and innovation, driven by a mission to make global payments efficient.
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frank ai
Be part of a fast-growing, award-winning fintech company, where your passion for customer experience and compliance will shape the future of payments.
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Senior Customer & KYC Manager

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About the role

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.   GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

About the Role

We're looking for an enthusiastic problem-solver to be a leader within our Customer & KYC team based in Riga.  As our Senior Customer & KYC Manager, you will be part of the Customer Operations management team, reporting to our Director of Customer Operations and working closely with our Customer Ops Manager based in the UK. You will manage a new team of Customer & KYC Representatives & Specialists and Team Manager(s) level I/II based in Riga to create a seamless and delightful experience for our rapidly growing user base. This team will work alongside our Customer Operations team based in London. You'll help us to deliver an exceptional experience to…

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GoCardless is open for

  • People for
    Finance
  • Interested to work in
    Riga
  • Who specialize in
    KYC
  • And have following skills
    Help Desk or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    30$ / hour, gross

The story

GoCardless is on a mission to take the pain out of getting paid for businesses with recurring revenue.
There are

501 - 1000

employees in the company

10M to 50M

Company annual revenue

Offices

GoCardless is a global leader in account-to-account payments with offices in London, Paris, Munich, Melbourne, San Francisco, and New York City.
  • United Kingdom flagLondon
  • United States flagSan Francisco
    Flexible hours
    Remote work
Office imageOffice imageOffice image

Markets

We process more than $20bn in transactions a year and we’re proud to count 60,000 businesses around the world as our customers.

GoCardless is open for

  • People for
    Finance
  • Interested to work in
    Riga
  • Who specialize in
    KYC
  • And have following skills
    Help Desk or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    30$ / hour, gross