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Join IPF Digital as a Payment Agent and support Australian customers with seamless, high-quality online application experiences.
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frank ai
IPF Digital provides fast, convenient online credit solutions under brands like Hapiloans, Credit24, and Creditea, serving nearly 200,000 customers globally.
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frank ai
IPF Digital is dedicated to building a better world through financial inclusion, offering simple, personal, and affordable financial products.
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frank ai
Operating in Estonia, Latvia, Lithuania, Poland, Spain, Mexico, and Australia, IPF Digital is a market leader in many regions, backed by the IPF Group listed on the London Stock Exchange.
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frank ai
Employees enjoy an international work environment, anonymous counseling service, and choices between sports compensation or health insurance for maintaining a healthy lifestyle.
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frank ai
As a Payment Agent, handle high-level customer service tasks, execute identification checks, update databases, manage payment queries, and conduct data analysis and fraud management.
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frank ai
Candidates need secondary education, fluent English communication skills, problem-solving abilities, attention to detail, and the ability to learn fast. Experience in finance and payment handling is desirable.
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Earn a competitive rate of EUR 8.5 per hour plus a monthly bonus. This compensation package underscores the value IPF Digital places on talent and effort.
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frank ai
Embrace a flexible hybrid work mode. Primarily night shifts from 3:00 AM to 1:00 PM, with 8-hour shifts, allowing some remote work during the week.
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frank ai
Be part of a mission-driven team at IPF Digital, valuing responsibility, transparency, and innovation. Thrive in a friendly, open, and international work culture.
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Payment Agent (maternity cover)

This job opening is already off the market.
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About the role

We are looking for a detail-oriented and systematic Payment Agent who would like to join with our joyful team of night workers and be a backbone to our Australian customers. As our Payment Agent you would be responsible for ensuring that the customer has a seamless, speedy and high-quality experience during the online application, which means that customer related tasks are processed in a prompt and focused way that meets the company guidelines. You would undertake a broad range of customer focused activities that span the full customer journey, ranging from processing payments, handling customer verification tasks, keeping the database up to date, executing data analysis and undertaking administrative activities along the customer journey, supporting investigative activities around payments, verifications and customer background checks. Working time:  You would be expected, generally, to observe the business hours (night-shift) between 3.00am to 1.00pm. Shifts are 8 hours long. Additional hours may be required from time to time to fulfil your duties, subject always to applicable laws. Salary: EUR 8,5 per hour + monthly bonus. Key responsibilities:

  • Provide high level of customer service on making payments IN and OUT.
  • Conduct identification checks in accordance with the company policy.
Read more

IPF Digital is open for

  • People for
    Customer Support
  • Interested to work in
    Tallinn
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Data Analyst
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

At IPF, our purpose is to build a better world through financial inclusion and we play a crucial role in society helping people who are often financially excluded to access simple, personal, and affordable finance and a variety of great value home, medical and life insurance to help them and their families.
There are

201 – 500

employees in the company

Offices

We have modern and comfortable offices across all our 7 markets.
  • Estonia flagTallinn
  • Lithuania flagVilnius
  • Latvia flagRiga
  • Poland flagWarsaw
  • Australia flagSydney
  • Mexico flagMexico City
    Flexible hours
    Remote work
    Health insurance
    Gym membership
    Free food
    Free coffee
    Team events
    Company retreats
    Free parking
Office imageOffice imageOffice image

Markets

We provide fast and convenient online credit solutions under the Hapiloans, Credit24 and Creditea brands to retail customers in Estonia, Latvia, Lithuania, Poland, Spain, Mexico and Australia being a market leader in many of them and serve almost 200,000 customers.

IPF Digital is a private equity finance company, part of the IPF Group, listed on the London Stock Exchange.

We have a governance structure and a set of commitments and internal procedures to manage the social, environmental, ethical and governance issues that impact on, or result from, our operations.

IPF Digital is open for

  • People for
    Customer Support
  • Interested to work in
    Tallinn
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Data Analyst
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.