For companies
 
frank ai
Join Katana as a Customer Retention Specialist and make a significant impact on our customer satisfaction and business growth!
Office image
frank ai
Katana offers live insights for manufacturers, revolutionizing inventory management with user-friendly, powerful software.
Office image
frank ai
Proudly Estonian, Katana is scaling globally, backed by $51M in funding and a vision to transform manufacturing software.
Office image
frank ai
Katana offers stock options, flexible remote work, a dynamic team environment, and an opportunity to drive change in inventory software.
Office image
frank ai
Identify at-risk customers, develop retention strategies, analyze data, conduct feedback surveys, and execute retention campaigns.
Office image
frank ai
Proven customer service experience, excellent communication skills, strong analytical abilities, and proficiency with CRM software.
Office image
frank ai
Enjoy a competitive gross salary with a comprehensive benefits package, including health and wellness options of your choice.
Office image
frank ai
Work from Katana's vibrant, open-space office in Tallinn or opt for fully remote work to maintain optimal work-life balance.
Office image
frank ai
Help shape the future of manufacturing by using your skills to enhance customer satisfaction and retention at a forward-thinking company.
frank ai
Join an enthusiastic global team, tackle exciting challenges, and contribute to Katana's mission of transforming manufacturing software.
 

Katana • Remote in Canada only

Start-up
Scale-up
SMB
Product

Customer Success & Retention Specialist (East Coast)

This job opening is already off the market.
Get the app or see similar offers.

About the role

Do you enjoy building excellent customer relationships? Are you curious about how we can improve our products and retain our customers' business? If so, take on your next great career challenge with Katana!

Who we are

We believe the future is a tech stack of integrated best-of-breed SaaS products, with Katana at the center. Since 2017, we've given businesses worldwide a live look at their inventory, uniting all the processes and tools they use with intuitive and easy-to-use cloud inventory software. Our customers range from mom-and-pop shops to multi-million-dollar businesses. To date, we have raised over $51 million in funding from VC firms and angel investors who, like us, believe the inventory software space needs more love. Besides great user experience and top-tier customer support, Katana is also industry-agnostic and scalable. The companies that grow with Katana come from almost any industry you can think of, and our software is designed to plug and play with any existing system of tools manufacturers use.

Who we’re looking for

We are looking for a dedicated Customer Retention Specialist to join our team and help us maintain and improve our customer retention rates. The ideal…

Read more

Katana is open for

  • People for
    Customer Support
  • Interested to work in
    Toronto
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Data Analyst or Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Manufacturers bring ideas to life, combining raw materials to create products greater than the sum of their parts. At Katana, our vision is a world where they love the software they use as much as the products they make. Our mission is to give all manufacturers the live insights they need in a world where change is the only constant.
There are

51 – 200

employees in the company

1M to 3M

Company annual revenue

Offices

We have brand new open space office (and Bose headphones to mute your colleagues), barista-grade coffee machine and we make our own limoncello.
  • Estonia flagTallinn
    Stock options
    Flexible hours
    Remote work
    Health insurance
    Gym membership
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

Hailing from Estonia, we have clients from most of the bigger worldwide markets and are looking to make Katana known in every village and city across the globe.

Katana is open for

  • People for
    Customer Support
  • Interested to work in
    Toronto
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Data Analyst or Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.