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Team Lead Customer Care (F/H)

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About the role

ABOUT US Join Lemonway, the French fintech revolutionizing payments! Lemonway is a European accredited Payment Institution for the new economy and operates over 29+ countries. At Lemonway, we're reinventing payment management for marketplaces, alternative finance platforms and merchants. Our high-standard and high-performing product is fully adaptable to our customer needs. From Payment expertise to Compliance expertise, our portfolio of products provides what digital platforms need. Join a hyper-growing and exciting company that brings one of the most powerful payment factory into a booming market:

  • 140+ motivated and talented employees
  • Shape the future of payments and work in the heart of the new digital economy
  • Be part of a supportive, knowledge-sharing team that empowers every single talent to reach their full potential
  • Work in a Tech and dynamic environment
  • Headquarters in Paris downtown with a nice working environment ABOUT THE POSITION As Lead Customer Care, you will be a central pillar of our Customer Services team. Part of OEPRATIONS department, you will report to the Head of Customer Services. Your mission will be to ensure an exceptional customer experience by effectively managing customer interactions with…
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Lemonway is open for

  • People for
    Customer Support
  • Interested to work in
    Paris
  • Who specialize in
    Account Management or Customer Service & Support
  • And have following skills
    F# or REST API or Recruitment or Customer Support or Banking
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

We have the ambition to be a key player in the new economy by providing a top-notch regulated and unified leading payment solution for marketplaces and alternative finance platforms all over Europe.
There are

51 – 200

employees in the company

Offices

Lemonway is based in France (head office), UK, Spain, Italy and Germany and employs 107 people of 17 different nationalities.
  • United Kingdom flagLondon
  • France flagParis
  • Germany flagHamburg
  • Spain flagMadrid
  • Italy flagMilan
    Extra vacations
    Flexible hours
    Remote work
    Team events
    Company retreats
    Lunch benefit
Office imageOffice imageOffice image

Markets

More than 1,400 marketplaces in Europe have trusted Lemonway, among them, 200 crowdfunding platforms.

We are regulated by the ACPR and benefiting from the "financial passport" in 29 countries in Europe.


Lemonway is open for

  • People for
    Customer Support
  • Interested to work in
    Paris
  • Who specialize in
    Account Management or Customer Service & Support
  • And have following skills
    F# or REST API or Recruitment or Customer Support or Banking
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see