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Customer Excellence Agent - Swedish speaking

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About the role

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.As we continue to scale our impact, we're looking for a Customer Excellence Agent to join our team and provide exceptional support and service to our users, shaping the future of the banking experience. 💫

About the Role

As our new Customer Excellence Agent, you will be part of a dynamic and supportive team dedicated to ensuring our customers have the best experience possible. You will be the first point of contact for our customers, helping them navigate through their banking journey with Lunar. Your goal will be to turn every customer interaction into a delightful experience.

Key Responsibilities
  • Provide outstanding customer support via various channels including phone, email, and chat.
  • Resolve customer inquiries and issues with efficiency and empathy.
  • Identify and escalate issues to the appropriate departments when necessary.
  • Collaborate with the team to improve and streamline customer support processes.
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Lunar is open for

  • People for
    Customer Support
  • Interested to work in
    Stockholm
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Customer Support or Banking
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Lunar is a digital bank with the best app on the market. We make things easier for more than 200,000 users in the Nordics every day. Get a sleek card and account for free and manage with the neatest tools.
There are

201 – 500

employees in the company

Offices

Lunar was founded in 2015, and our offices can be found in all the big cities of Scandinavia. We employ more than 200 people skilled in Tech, Design, Business Development, HR, Compliance, Banking, Marketing, Communication, Support, and much more.

  • Denmark flagAarhus

Markets

Lunar serves clients from Sweden, Denmark and Norway.

Lunar is open for

  • People for
    Customer Support
  • Interested to work in
    Stockholm
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Customer Support or Banking
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see