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Customer Operations Executive

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About the role

Moneybox wants to help a generation invest in their future. As part of this mission, our Customer Operations team work to make it quick and easy to transfer your existing ISA/LISA products into the Moneybox app and help our customers use their Lifetime ISA to buy their first home. As a member of the Customer Operations team, you’ll be instrumental in helping our customers get set up and making sure their experience is a great one! You’ll be answering questions from customers, calling providers, liaising with solicitors, and constantly feeding back to the Product Team with any improvements that can be made to the process. In addition, you’ll be helping our Support Team with any extra administration for customers’ accounts.

What you'll do
  • Support customers who are buying their first home by processing their withdrawal request and communicating with their solicitor to ensure the process is smooth.
  • Communicate with customers on any queries that they have and keep them fully informed on their transfer status and liaising with providers to follow-up any pending or slow transfers.
  • Constantly review all operational processes to look for areas of improvement and work with the relevant team to ensure that the customer experience is always the best it can be.
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Moneybox is open for

  • People for
    C & Top level Management
  • Interested to work in
    London
  • And have following skills
    Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Moneybox is helping hundreds of thousands of people save and invest for their future.
There are

51 – 200

employees in the company

10M to 50M

Company annual revenue

Offices

Moneybox is a mobile savings and investment app that offers a range of saving and investment products including Lifetime ISAs and Pensions. Its office is located in London, United Kingdom.
  • United Kingdom flagLondon
    Stock options
    Extra vacations
    Remote work
    Free food
    Team events
Office imageOffice imageOffice image

Markets

Moneybox is growing rapidly, with more users, more budget, more accounts, more content and more features than ever before. A key driver of that growth has been our ongoing communication and engagement with existing customers and the insight, analysis and product features.

Moneybox is open for

  • People for
    C & Top level Management
  • Interested to work in
    London
  • And have following skills
    Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see