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Application Support Agent - Plant Expert

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About the role

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a Application Support Agent - Plant Expert in Netcompany-Intrasoft? As a Application Support Agent - Plant Expert you will:

  • Act as the first contact point for all business users related questions on TRACES;
  • Ensure and perform all communication with the end-users by email and phone;
  • Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
  • Ensure the follow-up of incidents and issue tickets for resolution by the IT team;
  • Keep any user manuals, FAQ, wikis and information dashboards up–to-date by documenting all relevant information;
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Netcompany is open for

  • People for
    IT & Sysadmin
  • Interested to work in
    Brussels
  • And have following skills
    Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners.
There are

1001+

employees in the company

500M+

Company annual revenue

Offices

We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 6500+.
  • United Kingdom flagLondon
  • Norway flagOslo
  • Poland flagWarsaw
    Flexible hours
    Remote work
    Team events
Office imageOffice imageOffice image

Markets

Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams.

Netcompany is open for

  • People for
    IT & Sysadmin
  • Interested to work in
    Brussels
  • And have following skills
    Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see