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(BPO) Team Lead - AI enhanced learning platform

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About the role

Role DetailsType of Support: Omnichannel (Email, chat, phone, social media)Contract Duration: PermanentWork Schedule: To be DeterminedWork type and Location: Hybrid, Metro ManilaTarget Start Date: August 1st, 2024 About The Role  At PartnerHero, our Team Lead leads a team of associates, optimizing team performance for a specific Partner/program. As a Team Lead, you will play a critical role in overseeing and managing the operations of a team dedicated to servicing food delivery clients. Your primary responsibility will be to ensure that the team meets or exceeds performance metrics, delivers exceptional customer service, and contributes to the overall success of the account. What you'll do:

  • Helping to establish processes and procedures with the growing business of the Partner by developing an understanding of the process, business, and support interaction and creating process suggestions leading to better business outcomes
  • Providing constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates
  • Leading weekly team meetings or huddles and conducting regular 1:1s with each of your direct reports
  • Providing quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required
  • Conducting QA, coaching sessions, and side-by-side feedback (plug-ins)
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PartnerHero is open for

  • People for
    Data & Analytics
  • Interested to work in
    Manila or Metro
  • And have following skills
    QA & Testing or Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our mission is to extend the impact of innovative companies to economically underserved communities in the US and abroad, giving talented people the world over the opportunity to grow and thrive. ‍ Because hard work, passion and talent have no bounds. ‍ We are PartnerHero. People. Without borders. Without limits.

There are

501 - 1000

employees in the company

100M to 500M

Company annual revenue

Offices

We have 6 global offices located in United States, Germany, Romania and Philippines.
  • United States flagBoise
    Extra vacations
    Flexible hours
    Remote work
    Health insurance
    Team events
    Lunch benefit
Office imageOffice imageOffice image

Markets

PartnerHero serves clients from around the world.

PartnerHero is open for

  • People for
    Data & Analytics
  • Interested to work in
    Manila or Metro
  • And have following skills
    QA & Testing or Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.