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Senior Operations Manager

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About the role

About The Role We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operations of our Business Process Outsourcing (BPO) division. The Senior Operations Manager will be responsible for managing a team of supervisors and agents, optimizing processes, and ensuring exceptional service delivery to our clients. This role requires strong leadership abilities, strategic thinking, and a proven track record of success in BPO operations management. You'll Be...

  • Acting as a strategic advisor to the partner by keeping key points of contact up to date with their key challenges and opportunities
  • Identifying and evaluating partner key performance indicators and coaching frontline leadership with the actionable behaviors necessary to meet the partner’s objectives
  • Defining team performance and ensure quantitative and qualitative objectives are met, per their contract
  • Overseeing program operations, includes hiring, onboarding, training, quality assurance, tool optimization, and team building
  • Delivering upon the expected program-level financial results 
  • Establishing a quality-focused team culture with strong communication and adherence to the PartnerHero Core Values
  • Identifying program issues and risks, and developing mitigation initiatives to reduce the potential impact
  • Participating in regular program Quarterly Business Reviews with the partner’s executive leadership team
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PartnerHero is open for

  • People for
    C & Top level Management
  • Interested to work in
    Manila or Metro
  • And have following skills
    QA & Testing
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our mission is to extend the impact of innovative companies to economically underserved communities in the US and abroad, giving talented people the world over the opportunity to grow and thrive. ‍ Because hard work, passion and talent have no bounds. ‍ We are PartnerHero. People. Without borders. Without limits.

There are

501 - 1000

employees in the company

100M to 500M

Company annual revenue

Offices

We have 6 global offices located in United States, Germany, Romania and Philippines.
  • United States flagBoise
    Extra vacations
    Flexible hours
    Remote work
    Health insurance
    Team events
    Lunch benefit
Office imageOffice imageOffice image

Markets

PartnerHero serves clients from around the world.

PartnerHero is open for

  • People for
    C & Top level Management
  • Interested to work in
    Manila or Metro
  • And have following skills
    QA & Testing
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.