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Percona offers a chance to make a significant impact in the open source database software industry as a Junior Service Desk Agent.
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frank ai
Percona is on a mission to provide a unified approach to open source database software, support, and services to enable clients to scale and innovate rapidly.
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frank ai
Operating in over 50 countries, Percona is a remote-only company that has assisted more than 800 clients globally, including top internet companies.
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frank ai
Percona fosters a collaborative and highly-engaged culture, where ideas are welcome and staff growth is a top priority with funding for training and certifications.
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frank ai
As a Service Desk Agent, you'll handle first-level support, ensuring incidents and requests are managed efficiently while collaborating with cross-functional teams.
frank ai
Applicants must have strong English communication skills, experience with Service Desk software, and a knack for remote, self-directed work and problem-solving.
frank ai
Responsibilities include resolving technical issues, managing the Service Desk ticket queue, maintaining documentation, and assisting with compliance and training.
frank ai
Enjoy a 40-hour workweek with flexible, remote work. Core hours are 1 pm to 5 pm UTC, with additional hours worked at your convenience to complete your shift.
frank ai
Join Percona to work with industry experts, enjoy flexible hours, remote work, and contribute to innovative solutions in a highly supportive and collaborative team.
 

Junior Service Desk Agent

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About the role

Do you wish you could be part of a small team where your efforts will make a huge impact? Our Service Desk Team exists to enable and assist Percona Staff. We provide support by following documented incident management and request fulfillment processes and procedures while ensuring established policies are observed. Our Service Desk Agents are the single point of contact for anyone in Percona in need of technical assistance. They provide first-level support for incidents, service requests, knowledge, and routine tasks and ensure tickets forwarded to the next level of support and beyond are handled by partner teams like IT Operations, Security Operations, Compliance, Privacy & Legal. Moreover, our Service Desk Agents will be working cross-functional with our partner teams to improve processes and procedures, enhancing our results and productivity and better enabling our Staff.

Your Schedule
  • Our Service Desk team covers a 12-hour shift from 9 am to 9 pm UTC during weekdays.
  • The position is remote work from home, 40 hours per week, usually 8 hours per day during weekdays. Our regular schedule consists of a block of hours to cover the shift, which we call core hours. These are usually 4 hours per day. In this case, it would be from 1 pm to 5 pm UTC. The rest of the hours are flexible, meaning our Service Desk Agents can work those hours at a time that best fits their schedule.
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Percona is open for

  • People for
    Customer Support
  • Interested to work in
    Buenos Aires
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Linux or Research or Project Management or Windows or Procurement
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Junior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Percona is on a mission to provide a unified approach to open source database software, support and services. At Percona, we make your database—and the applications that depend on it—better.

There are

201 – 500

employees in the company

Offices

Percona is a global, remote-only organization with people in more than 50 countries. We seek employees from a range of technical and non-technical backgrounds who want to make a difference in the open source database software industry. Our teams have assisted more than 800 clients worldwide, including some of the largest companies on the internet.

  • United States flagDurham
    Flexible hours
    Remote work
    Health insurance
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

Percona serves clients from around the world.

Percona is open for

  • People for
    Customer Support
  • Interested to work in
    Buenos Aires
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Linux or Research or Project Management or Windows or Procurement
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Junior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.