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Manager, IT Support

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About the role

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. The responsibilities of this role include ownership of onsite support operations in North America. Working in partnership with IT Managers in other regions to further enhance the capabilities of established support services. The aim of the role is to increase customer satisfaction and improve the user experience through:

  • Business relationship management / service reviews.
  • Provide input to the implementation of core ITSM principles.
  • Take part in enhancing Operational & Digital Employee Experience.
  • Use analytical data to identify and drive service enhancements.
  • Active queue management of embedded IT support team focusing on engineering support.
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PlayStation Global is open for

  • People for
    IT & Sysadmin
  • Interested to work in
    San Francisco
  • Who specialize in
    IT Management or Systems Administration
  • And have following skills
    Bash or Powershell or Azure or Windows
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    125.7 - 188.5$ / month, gross

The story

To delight millions across the world through incredible games, cutting edge experiences and access to many types of media
There are

1001+

employees in the company

500M+

Company annual revenue

Offices

We’re headquartered in San Mateo, California, and our global workforce includes teams in offices across North America, Europe and Asia.
  • United Kingdom flagLondon
  • United States flagSan Francisco
  • United Kingdom flagLiverpool
  • United States flagSan Mateo
  • United States flagLos Angeles
  • United States flagMadison
  • United States flagSan Diego
    Extra vacations
    Health insurance
    Gym membership
    Free food
    Free coffee
    Team events
    Lunch benefit
Office imageOffice imageOffice image

Markets

Worldwide, our gaming studios Naughty Dog, Santa Monica Studio, San Diego Studio, Bend Studio, Sucker Punch, San Mateo Studio, Pixel Opus, Guerrilla Games, Media Molecule, XDev, London Studio, Tokyo Studio and Polyphony Digital deliver incredible experiences

PlayStation Global is open for

  • People for
    IT & Sysadmin
  • Interested to work in
    San Francisco
  • Who specialize in
    IT Management or Systems Administration
  • And have following skills
    Bash or Powershell or Azure or Windows
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    125.7 - 188.5$ / month, gross