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Technical Account Manager

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About the role

What you'll do

Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).

Your key accountabilities are:
Technical :
  • Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
  • Troubleshoot and resolve complex technical issues for assigned accounts.
  • Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
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Regnology is open for

  • People for
    Sales & Business Development
  • And have following skills
    Google Cloud or Account Management or Project Management or Scrum, Kanban, Agile or Kubernetes
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our vision is to connect regulators and the industry to drive financial stability, tax transparency and a sustainable future.
There are

1001+

employees in the company

500M+

Company annual revenue

Offices

We recognize the benefits of working in diverse teams across genders, generations, abilities, skillsets, and cultural backgrounds and are strongly committed to work together towards our shared objective: Providing a global platform connecting regulators and the industry to create a strong, stable, transparent, and sustainable financial world. And we are proud to be at the heart of helping to make that happen.
  • Germany flagFrankfurt
    Flexible hours
    Remote work
    Team events
Office imageOffice imageOffice image

Markets

In collaboration with our local experts and our strong partner ecosystem, we build standard software packages and platforms. Our clients, a community of more than 7,000 firms worldwide, benefit from a high functional scope and ongoing maintenance by Regnology.

Regnology is open for

  • People for
    Sales & Business Development
  • And have following skills
    Google Cloud or Account Management or Project Management or Scrum, Kanban, Agile or Kubernetes
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see