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Customer Service - German Market - Madrid

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About the role

We are seeking financial services professionals to join an international team at the world's most successful BPO organization. With more than 40 years of experience in the banking industry, a presence in 88 countries and more than 420,000 employees, Teleperformance is building a multilingual team of investment specialists. Aimed at people interested in the ambitious career opportunities within one of our most prestigious digital banking programs. You will interact with high-level clients of one of Europe's leading digital banks, providing savings advice and introducing innovative banking products with high returns. Brief description of the position: Attention of bank customers through calls, emails, WhatsApp and chat channels, providing a high level service and informing about innovative digital banking products in the German market. Responsibilities:

  • Customer service related to banking issues, account opening, access password locks, transfers, etc.
  • Back office management such as answering emails, whatsapp etc.
  • Offer of banking products.
  • Comply with the requirements of transparency, service information (purpose, characteristics and risks of the different investment products) and client protection reflected in the regulations, both internal and external, that apply to this type of product.
  • Report and follow up on anomalies that arise in the application.
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Teleperformance is open for

  • People for
    Customer Support
  • Interested to work in
    Madrid
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Banking or Office Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

International company with more than 40 years of experience offering customer service to leading global brands.
There are

1001+

employees in the company

Offices

We try to make our employees happy when they go to work. So we have a wide program of activities. We know that happier and more satisfied employees perform better at their jobs. We have specialized as experts in creating good environments by having a wide variety of social activities so that everyone can participate.

  • Spain flagBarcelona
  • Spain flagMadrid
    Flexible hours
    Remote work
    Health insurance
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

Teleperformance serves clients from around the world.

Teleperformance is open for

  • People for
    Customer Support
  • Interested to work in
    Madrid
  • Who specialize in
    Customer Service & Support
  • And have following skills
    Banking or Office Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see