For companies
 
frank ai
Upright is on a mission to make it attractive to run net positive companies, with a focus on data-backed decision-making.
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frank ai
Operates the world's largest open-access impact database with over 10,000+ company profiles, trusted by 200+ institutions including Nasdaq and Nordea.
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frank ai
Builds a model that measures both positive and negative impacts on environment, health, society, and knowledge to enable smarter decision-making.
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frank ai
Join a rapidly growing impact SaaS company and contribute to the most advanced impact data tool used by hundreds of top companies worldwide.
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frank ai
Serve as the main contact for assigned customers, manage accounts, ensure timely data delivery, and support customer inquiries related to their data subscription.
frank ai
Previous customer-facing role experience in tech or consulting company, strong problem-solving skills, and exceptional communication skills in Finnish & English.
frank ai
Experience in existing ESG landscape, particularly EU’s Corporate Sustainability Reporting Directive (CSRD), is considered a plus.
frank ai
Offers exciting professional growth opportunities, competitive compensation including options, and a comprehensive healthcare package.
frank ai
Position based in the heart of downtown Helsinki with hybrid remote options, providing flexibility to balance professional and personal life.
frank ai
Join Upright to be part of a fun, ambitious team that cares about their work and make an impact on a mission that matters for future capitalism.
 

Customer Success Manager

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About the role

Upright's mission is to make it financially more attractive to run a net positive company than a net negative one. From the very beginning, we have been committed to focusing on the big picture, while ensuring our data is backed by science, comparable and credible. Today, our Net Impact Platform is the world’s largest open-access impact database with over 10,000+ company profiles publicly available. As impact data becomes increasingly central in business decision-making, Upright's data is trusted by 200+ institutional investment organizations and corporations, predominantly in Europe and North America. And this is just the beginning of our journey. We’re now looking for a Customer Success Manager to join our team. In this position, you will oversee your own data subscription customer accounts. Your responsibilities will include ensuring that the data meets our customers' expectations and requirements, delivering outputs on time, and assisting customers in maximizing the value gained from their data subscriptions. From the customer’s point of view, you will serve as the primary point of contact for Upright’s expertise. Additionally, you will collaborate closely with our analysts who produce the results with the Upright data engine, receiving their support as needed.

RESPONSIBILITIES:
  • Serving as the primary contact for your assigned data subscription customers
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The Upright Project is open for

  • People for
    Customer Support
  • Interested to work in
    Helsinki
  • Who specialize in
    Customer Success Management
  • And have following skills
    Project Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our mission is to incentivize companies to optimize their net impact. We want to update capitalism to better serve the future of humanity.

There are

11 – 50

employees in the company

Below 1M

Company annual revenue

Offices

We work from the heart of downtown Helsinki.
  • Finland flagHelsinki
    Health insurance
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

The Upright Project serves clients from Finland.

The Upright Project is open for

  • People for
    Customer Support
  • Interested to work in
    Helsinki
  • Who specialize in
    Customer Success Management
  • And have following skills
    Project Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see