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Senior Technical Support Specialist (m/f/d)

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About the role

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers. In Support we make a difference every day when helping our customers get the most out of our products and services. We love technology and we love helping people get the best out of technology. If you are curious and motivated by troubleshooting to get to the root cause of an issue and you are a natural problem solver, then you will be a great fit for this role.

Your Tasks
  • Provide excellent technical support to our customers, primarily in writing through Zendesk and occasionally join technical customer calls or workshops
  • Handle technical escalations from the support team
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Usercentrics is open for

  • People for
    Customer Support
  • Interested to work in
    Prague
  • And have following skills
    JavaScript or HTML & CSS
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

We’re united by the mission to provide tools, SDKs and APIs to unify consent and data from capturing to processing. In order to serve both the internet users and businesses as a trustworthy and neutral mediator, we defined core principles and values, which are reflected in our products and our team.

There are

201 – 500

employees in the company

5M to 10M

Company annual revenue

Offices

We are a diverse and growing team of industry experts in Technology, Data Protection and Advertising based in Munich, Bavaria, Germany. Usercentrics is backed by premier venture capital investors including ALSTIN, Reimann Investors and Cavalry Ventures.
  • Germany flagMunich
    Flexible hours
    Remote work
    Gym membership
    Free food
Office imageOffice imageOffice image

Markets

Usercentrics is a global market leader in the field of Consent Management Platforms (CMP).

Usercentrics is open for

  • People for
    Customer Support
  • Interested to work in
    Prague
  • And have following skills
    JavaScript or HTML & CSS
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see