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Senior Specialist, Non-Payment Claims role available in Vilnius. Join Western Union and use your analytical skills to make a global impact.
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frank ai
Western Union moves money to the farthest reaches of the world. Their mission is to make great things happen by transforming lives and communities.
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frank ai
Operate in the financial services industry, providing effective and innovative solutions for moving money across borders with both digital and physical capabilities.
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frank ai
The Vilnius office offers a state-of-the-art workspace with modern amenities including a gym and collaborative tech tools in a 'dress for your day' atmosphere.
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frank ai
Analyze cases, provide resolutions on complex scenarios, manage written communication with stakeholders, follow strict deadlines, and cross-train among different procedures.
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frank ai
A high school degree, strong verbal and written communication skills, autonomy, customer orientation, ability to handle pressure, and fluency in English are needed.
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frank ai
The monthly gross base salary ranges from 1,041 to 1,783 EUR. Actual salaries vary based on qualifications, skills, and competencies.
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frank ai
This hybrid role combines office and remote work. Work from the office at least three days a week, benefiting from face-to-face collaboration and innovation.
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frank ai
Access private health insurance options, life and accident insurance, additional days off, free fitness facilities, and various discounts and offers.
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frank ai
Join to be part of a global company transforming financial services, supporting professional growth, and fostering a diverse and inclusive work environment.
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Senior Specialist, Customer Care

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About the role

Senior Specialist, Non-Payment Claims – Vilnius, Lithuania  Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Senior Specialist, Non-Payment Claims. Western Union powers your pursuit  We are looking for someone who would be part of the team responsible for escalated cases to provide resolution on complex scenarios as a Senior Specialist, Customer Care in Western Union.  Role Responsibilities

  • Your daily tasks will include the analysis of cases to provide resolution on complex scenarios related to customer claims using your knowledge and contacts for the best outcome. 
  • Your role will require managing written communication with the Sales Account Manager (SAM) organization, Partners, and internal areas while ensuring that an excellent quality service is always delivered. 
  • Your role will require you to follow strict deadlines and daily follow-up to cases in progress to avoid violations of regulations. 
  • Your role will require cross training among different procedures.
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Western Union is open for

  • People for
    Other
  • Interested to work in
    Vilnius
  • And have following skills
    Account Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

We believe that when money moves, great things happen. Families support loved ones. A child goes to school. Aid is given. Businesses and communities thrive.
There are

1001+

employees in the company

Offices

Our friendly, inviting work culture and environment includes: a “dress for your day” atmosphere; state-of-the-art workspace with modern amenities: gym, mini markets, hot beverages; and collaborative tech tools. (Amenities may vary.)
  • Lithuania flagVilnius
    Flexible hours
    Remote work
    Health insurance
    Tuition assistance
    Free day-care
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

We’ve built a powerful global platform that moves money to the farthest reaches of the world in minutes. What sets us apart is the combination of physical and digital capabilities unrivaled in the market.

Western Union is open for

  • People for
    Other
  • Interested to work in
    Vilnius
  • And have following skills
    Account Management
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.