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frank ai
Wise, founded to solve everyday financial issues, supports 12M+ people with its global money movement mission. Be part of this revolution!
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frank ai
Wise is building a new financial network—money without borders. They aim for instant, transparent transactions for people and businesses living global lives.
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frank ai
Wise celebrates diversity with a team of 3,000+ individuals from 90+ nationalities. A truly inclusive environment where everyone can thrive and feel empowered.
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frank ai
The CS Quality Team Lead will manage and inspire a team towards excellence through quality data, continuous improvement, and maintaining the company's culture and values.
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frank ai
Candidates must have a quality or customer support leading background, excellent verbal and written English skills, team-building experience, and proficiency in BI tools like Looker.
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frank ai
Duties include building a positive work environment, supporting team members' growth, managing resources, hiring and onboarding new specialists, and ensuring a high-speed workflow.
frank ai
The position offers a competitive gross salary. Specific details regarding the salary will be discussed during the interview stage.
frank ai
This role is based in Wise's Tallinn office, providing an inspiring and dynamic workplace. Note: This is an onsite position with no remote options.
frank ai
Wise provides unique benefits, reflecting its mission and values, including support for personal growth, a collaborative work environment, and an emphasis on diversity and inclusion.
frank ai
Apply to be part of a mission-driven company that values diversity, continuous improvement, and customer centricity. Shape a world where money moves freely for everyone!
 

Customer Support Quality Team Lead

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About the role

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

Our CS Quality team is searching for a new Team Lead to join us in our Tallinn office. The role will give an amazing opportunity to support operational teams thriving towards excellence through Quality data and continuous improvement. Here’s how you’ll be contributing to the team:

  • Build and maintain a positive work environment and scaling company culture and values;
  • Develop a strong CS Quality team and support specialists on their personal growth paths while inspiring and motivating the team to succeed;
  • Define the goals for the CS Quality team while supporting the Quality Teams’ vision;
  • Help team members to understand their role in the mission through coaching, challenge or mediating debates;
Read more

Wise is open for

  • People for
    Other
  • Interested to work in
    Tallinn
  • And have following skills
    Analytics, BI or Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Our mission is money without borders – instant, convenient, transparent and eventually free. We move money for people and businesses who live global lives. We help them send, spend, receive, pay and get paid – in any currency – for less.

There are

1001+

employees in the company

Offices

Built by and for people who live global lives. We’re 3,000+ people, from 90+ nationalities. And we’re just getting started.
  • Estonia flagTallinn
  • United Kingdom flagLondon
  • Japan flagTokyo
  • United States flagNew York
  • Hungary flagBudapest
  • Singapore flagSingapore
  • United States flagAustin
  • + 1 more
    Stock options
    Extra vacations
    Flexible hours
    Health insurance
    Gym membership
    Free food
    Free coffee
    Team events
    Company retreats
Office imageOffice imageOffice image

Markets

12 million people around the world use Wise — that means you can send money to 80 countries, and from 43 countries. We offer over 50 currencies and process €7bn in transactions every month,

But that's still only the beginning 🚀

Wise is open for

  • People for
    Other
  • Interested to work in
    Tallinn
  • And have following skills
    Analytics, BI or Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.