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Join Wolt as a Head of Support, where you can impact the customer experience and lead dynamic support teams in Finland.
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Wolt is transforming local grocery and restaurant deliveries with state-of-the-art technology, serving 30,000+ restaurants and over 60,000 couriers.
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Wolt's solid tech-driven operations allow rapid city launches and superior customer service, with teams working autonomously on the product stack.
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Unique tech solutions optimize courier operations and enhance restaurant offerings, backed by €707M in funding, helping Wolt to scale continuously.
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As the Head of Support, manage Finland's customer support, optimize experiences, and drive performance of over 250 associates, 15 team leads, and support managers.
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Own and optimize customer support operations, mentor managers, plan resources, structure teams, and use data insights to improve service quality.
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Applicants must have 4+ years in leadership roles within large customer-facing support teams, strong people management and analytical skills, and a data-driven approach.
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Work in Helsinki or remotely within Finland, Estonia, Denmark, Sweden, or Germany, with relocation support offered to Helsinki and Berlin.
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Take a leadership role in a high-growth, dynamic environment, influencing Wolt Finland's operations and joining an ambitious, tech-savvy team.
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Excited about shaping customer experiences and leading high-performing teams? Apply to Wolt and be part of their revolutionary journey in tech-driven delivery services.
 

Head of Support

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About the role

Job Description

With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. The role as Head of Support is part of the Finnish leadership team and reports to the Regional Head of Support North. Your key focus will be to own our local support experience and lead and inspire the team to ensure a high quality standard of service that we provide to our customers and partners. You understand that our Customer Service is a strong reflection of our brand and always keep in mind that high quality service creates loyal customers. Wolt Finland currently employs +250 associates, +15 team leads and 3 Support Managers that will report to the Head of Support. Also, we have a team of colleagues in Tbilisi, Georgia, that contribute to the country's operations.   What you’ll be doing:

  • You will own customer support of Wolt Finland: the experience we offer and the costs associated with it. Your role is to optimize and balance.
  • Management of the local customer support team including performance management
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Wolt Enterprises Oy is open for

  • People for
    Other
  • Interested to work in
    Helsinki
  • And have following skills
    Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

23 countries, 120+ cities, 2200+ people, 30,000+ restaurants, 60,000+ courier partners, 707M€ in funding. And we’re just getting started. Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office.

There are

1001+

employees in the company

Offices

You can work in our tech hubs in Helsinki or Berlin or work entirely remotely anywhere in Finland, Estonia, Denmark, Sweden, and Germany (you should already be based in those countries). We offer relocation support to Helsinki and Berlin.

  • Germany flagBerlin
  • Finland flagHelsinki
    Stock options
    Flexible hours
    Remote work
Office imageOffice imageOffice image

Markets

Wolt Enterprises Oy serves clients from Europe.

Wolt Enterprises Oy is open for

  • People for
    Other
  • Interested to work in
    Helsinki
  • And have following skills
    Customer Support or Customer Service & Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Executive
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see