Onboarding Customer Success Manager

At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As an Onboarding Customer Success Manager (OCSM), you will work with a wide range of innovative and impressive customers across our Mid Market and Strategic segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through their Onboarding journey, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Customer Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our OCSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, education, and community programs will continue to nurture our scaled accounts.  As a team, the scaled success org maintains a healthy renewal rate quarter over quarter.