Customer Support Representative for Games with German

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users. Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers. With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a CS & Sales Representative with German. Responsibilities:

• Providing online troubleshooting and assisting the customers with any query that arises through available communication channels (email and chat);
• Providing an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
• Achieving up-sales, conversions and decline solutions by chat and phone calls;
• Performing proactive phone calls to customers according to predefined segments;