Senior Executive, Digital Excellence (Underwriting)

Role Summary In this connected age, customer experience excellence and service delivery efficiencies are the greatest areas of opportunity to capture and grow market share. Digital channels and customer touchpoints extend beyond online to in-person, widening the scope and understanding required to engage with customers, quality of processes, analysis and implementation path. Responsible for promoting a digital environment where of insurance applications can be digitally submitted and assessed without manual underwriting and administrative processing. You will optimize resources and leverage on systems automation potential to achieve realization of financial and strategic benefits as defined in each business case. For this individual contributor role within the underwriting team, your responsibilities not limited to, are as follows:

• Continuous improvement approach to monitors the interactions and outcomes of the digitalised process after launch through validated learning and ongoing iteration.
• Underwrite medical, financial, residential, travel, occupational and/ or avocational risks in accordance with the underwriting philosophy and guidelines and maintain high level of accuracy in underwriting decisions and transactions processed daily. 
• To deliver consistent and delightful one-stop customer experiences across case underwriting, NB operations and underwriting enquiries in accordance with the company’s service standards and quality objectives.