Lead Data Analyst - Customer Delight

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014. Be part of an exciting and growing international adventure that will change the way the world consumes tech. As a Lead Data analyst, you will be leading our Customer Delight Analytics team to better serve our customers and raise standards on refurbish industry.

• Conduct deep dive analysis to identify growth opportunities in engaging customers throughout their lifetimes and providing delight at each step in their relationship with Back Market.
• Conduct deep dive analysis on our client long term value (LTV) to identify and monitor the high value actions in which we should invest in to drive customer engagement in the long term