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frank ai
BankingLab is launching the future of Digital Banking, turning ideas into successful FinTechs within months.
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frank ai
Seeking a Senior Customer Support Specialist to guide our clients through technical solutions with expert assistance.
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frank ai
The role is based in Vilnius, a hub for vibrant tech innovation, with a modern office offering spectacular views and pet-friendly policies.
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frank ai
Candidates must have superb English and Lithuanian communication skills, IT help desk experience, and proficiency in tech support.
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frank ai
A competitive gross salary range from €1,800 to €2,500 per month, coupled with extra vacations and flexible working hours.
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frank ai
Enjoy a workspace with shower facilities, secure bike storage, game areas, and office library to foster professional growth.
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frank ai
BankingLab is a unique player in the SaaS banking platform market, with significant fundraising and a strong investment background.
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frank ai
The role includes nurturing client relationships, troubleshooting, and delivering solutions on our advanced technical platform.
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frank ai
Indulge in team events, free food, company retreats, and remote working flexibility that enhance work-life balance.
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frank ai
Be part of a mission-driven team shaping the digital banking landscape. Apply now to leverage and expand your support expertise!
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Senior Customer Support Specialist

V

Vytautas

Co-Founder

Join the BankingLab team as a Senior Customer Support Specialist in Vilnius! Enjoy extra vacations, flexible hours, and the opportunity to work in a modern office with a terrace featuring a stunning view of Gediminas Castle. Help turn good ideas into successful fintechs with our unified SaaS banking platform and…
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About the role

BankingLab is seeking a Senior Customer Support Specialist to join our dynamic team in Vilnius. As a Senior Customer Support Specialist, you will have the opportunity to provide technical assistance and support to our valued customers. Requirements:

  • Strong communication skills in both English and Lithuanian
  • Technical help desk experience
  • Proficiency in IT Help Desk and Tech Support
  • Ability to troubleshoot technical issues effectively Benefits:
  • Enjoy extra vacations and flexible working hours
  • Work remotely or in our modern office in Vilnius
  • Indulge in free food and coffee
  • Access to free day-care and team events
  • Attend company retreats and enjoy free parking At BankingLab, we strive to turn good ideas into successful fintechs. Our unified SaaS banking platform allows us to implement new banks within months and add new products within weeks. Our mission is to customize solutions to meet our customer's needs. Our office in Vilnius offers a modern and dynamic environment. You'll have the flexibility to work from various locations and even bring your beloved pet with you. Enjoy beautiful views of the Gediminas Castle from our terrace and take advantage of our office amenities, such…
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BankingLab is open for

  • People for
    Customer Support
  • Interested to work in
    Vilnius
  • Who specialize in
    IT Help Desk or Technical Help Desk or Tech Support
  • And have following skills
    English
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    1,800 - 2,500 / month, gross

The story

BankingLab is a full stack banking software provider that helps to turn good ideas into successful fintechs. Our real benefits are unified SaaS banking platform, the speed of implementation and the possibility to customise the solution to our customer needs. We can launch a new bank within a couple of months, and add new products within weeks.
There are

51 – 200

employees in the company

Offices

Although BankingLab is located in a modern office in the centre of our beloved Capital Vilnius, we are flexible in working hours and place of work (hybrid work), you can decide from where you want to get work done. Of course, working in our office can be joyful too because:

  • You will always be able to bring your beloved pet with you;
  • Leave your bike or scooter in secure storage;
  • Enjoy the nice view from the terrace to the Gediminas Castle for your inspiration, lunch&coffee or even for some workouts (yes, we have shower either);
  • Celebrate Pizza Day together with some B-Days every last Friday of the month;
  • Play table tennis, air hockey, playstation, etc.
  • Deepen knowledge using a common office library. And this is just a short list.
  • Lithuania flagVilnius
  • Lithuania flagKaunas
    Extra vacations
    Flexible hours
    Remote work
    Free food
    Free coffee
    Free day-care
    Team events
    Company retreats
    Free parking
Office imageOffice imageOffice image

Markets

BankingLab serves clients from Europe and Asia.

BankingLab is open for

  • People for
    Customer Support
  • Interested to work in
    Vilnius
  • Who specialize in
    IT Help Desk or Technical Help Desk or Tech Support
  • And have following skills
    English
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Senior
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    1,800 - 2,500 / month, gross

This job opening is already off the market.
Get the app or see similar offers.