Helpdesk Operator

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About the role

Company Description

Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.

Job Description

Telephone Handling & Help Desk (CAFM)
- Answer inbound calls and log them on CAFM.
- Make outbound calls to process customer complaints.
- Maintain helpdesk-related documents.
- Ensure smooth coordination between help desk and operations.
- Maintain knowledge of helpdesk policies and procedures.
- Achieve key performance indicators (KPIs) and support team members.
- Proactively monitor and address outstanding maintenance calls.
- Gather feedback from departments and update customers.
- Coordinate with helpdesk operators.
- Ensure timely completion of work as per…

People for
Customer Support
Interested to work in
Abu Dhabi
Who specialize in
Help Desk or Customer Service & Support
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
Get the app to see

The story

A multidisciplinary group with over 110 years’ experience. Since first going into action in 1909, the BESIX Group has over the years grown into a multidisciplinary company with a leading position in its markets: construction, property development and concessions. This wide-range expertise enables us to handle every aspect of a project, from financin

There are

1001+

employees in the company

500M+

Company annual revenue

Offices

The synergies between the Group's entities enable us to create value for the customer that goes beyond just building. Where necessary, and relying on our PPP experience, we can also play an active role in financing, operation and maintenance of the projects we are involved in.