Program Manager, Patient Services Specialty Pharmacy Operations

Job Scope: This role is responsible for driving performance within network pharmacies to achieve business targets by developing Specialty Pharmacy relationships, monitoring operational performance and maintaining oversight of contracted services. This individual will be expected to provide leadership and to improve systems and processes to ensure effective execution of business strategies, as well as, enhance pharmacy value for Biogen our patients and commercial products through the established accountability model by consistently evaluating performance associated with Acquisition, Retention, Customer Engagement, Compliance/Quality and Employee Engagement. Development of strategic partnerships both internal and external, and influencing without authority across multiple groups and levels within the organization will be the key to success in this role.    Key Responsibilities: •    Accountable for evaluating the operational performance of Biogen’s pharmacy network to include driving performance, ensuring adherence to contracts, implementation of new programs and/or products, invoice validation, and pharmacy interface oversight. •    Develop and maintain pharmacy relationships and manage regular communications with aligned pharmacy contacts  •    Coordinate and facilitate Quarterly Business Reviews with pharmacies allowing for the business to evaluate overall operational results •    Collaborate with aligned network pharmacies to monitor key acquisition metrics, Adherence Program engagement, patient retention and…