Senior Case Manager, Patient Services

Position Summary: The Senior Case Manager, Patient Services will educate customers about our products, to provide services that facilitate access to our treatments through the removal of non-clinical challenges to ensure safety and compliance with FDA and other regulatory standards. Biogen values team players who are accountable, customer focused, ethical, inclusive, and agile in the ways they work. Our goal is to Care Deeply, Work Fearlessly, and Change Lives.  The Senior Case Manager is responsible for acting as a liaison between patients and healthcare providers, as well as other internal and external partners by helping them navigate the complex process to supporting access to prescribed medication.  The Senior Case Manager role will require a high level of ownership, problem solving, and empathetic patient focused care from case initiation to case closure. Additionally, this role will utilize strong interpersonal skills for the support and education of patients in their disease state, understanding of medical and pharmacy benefits, Biogen product education and the offering of service option explanations.  Primary Responsibilities: •    Build trusted relationships with patients and healthcare providers, internal work group partners through proactive communication, timely and accurate execution of deliverables and demonstrated relentless…