Technical Support Manager

bit.bio is an award-winning spinout from the University of Cambridge. Our breakthrough technology combines synthetic and stem cell biology for the precise, efficient and consistent reprogramming of human cells used in research, drug discovery, and cell therapy. At bit.bio, we are passionate about engineering human cells that will enable the medicine of the future. To do this we need talented and curious people who want to make an impact on the future of science and therapeutics. As a team of individuals, we value science, collaboration, openness, curiosity and creativity. We are united by trust and respect for each other. Location: Babraham Campus, Cambridge, UKType: Full time, permanentSalary: Competitive / Hours: 40 p/wOffice Based Position - Cambridge, UK - hybrid working availableYour role in our team: We are looking for a Technical Support Manager with a strong background in technical support or customer service to ensure the delivery of exceptional customer service and technical assistance for our ioCells research products range. Reporting to the VP of Research Products, the Technical Support Manager will manage support operations, develop support strategies and collaborate with cross-functional teams to enhance product knowledge and deliver…