Operations Lead

What You Will Be Doing We are looking for a talented Operations Manager to lead the operations of the Charts team. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, guiding the team into planning and delivering excellent services.

• Delivering excellent services and results to clients
• Understanding clients’ needs and finding optimal solutions
• Discerning the technical capabilities of the tools and the team and translating them to clients
• Improving internal processes and leading changes
• Leading the charts operations team setting and evaluating the team’s OKRs and expectations  Requirements All About You
• Based in Barcelona or available to visit us in the office each week
• +3 years experience in project management, technical account management, or client support in technical environments
• Highly organized, autonomous, and with strong attention to detail
• Initiative, drive, enthusiasm, and entrepreneurial attitude
• Excellent decision-making, critical thinking, and problem-solving
• Passion for listening, asking, understanding, and communicating
• Love for teamwork and learning
• Computer literacy
• Be comfortable dealing with a large amount of data and numbers