Icelandic Speaking Customer Service Agent

Icelandic Speaking Customer Service Agent
THE OPPORTUNITY Become a part of our Customer Service department, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will have the opportunity to partake in various weekly training sessions, and a mentor will help you focus on your strengths and weaknesses so that you can offer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.

• Help our customers with all inquiries coming in via phone, email, and/or chat in both Icelandic and English
• Be our expert when it comes to questions ranging from specific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues
• You will be the company’s eyes and ears and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivaled customer experience.