Collections Officer

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. Collections Officer   The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. You'll be working from our Office in Cardiff and after training the role would be hybrid, 3 days in office and 2 days from home. Interview process  The initial call will be our values based interview with a member of the Talent Team. If you're successful we'll invite you to meet with our Collections Team Leaders at our office in Cardiff for the final stage. Training  Your first 6 weeks will be training, between the hours of…