Vulnerable Customer Officer

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. Vulnerable Customer Officer Are you compassionate, experienced, and resilient? We're on the lookout for a dedicated Vulnerability Officer to join our team. In this role, you'll play a crucial part in providing specialised support to our customers who need extra care due to vulnerability. As a Vulnerable Customer Officer, you'll be at the forefront of assisting customers facing challenging circumstances. Your primary responsibility will be to handle escalated inbound calls from customers identified as vulnerable. You'll conduct thorough assessments of their accounts, ensuring that each case receives the attention and care it deserves. Collaborating closely with our customer-facing teams, you'll provide invaluable support and share your specialised knowledge to ensure our customers are treated with empathy and respect. Responsibilities:

• Handle escalated inbound calls from customers in vulnerable categories.
• Conduct thorough assessments of vulnerable customer accounts.
• Assist customer-facing teams with queries related to vulnerable customers.
• Share specialised knowledge to support our teams effectively.