Customer Success Manager

This job opening is already off the market.
Get the app or see similar offers.

About the role

What you will be doing:

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams. As a Customer Success Manager, you will

Manage a portfolio of Market customers, from onboarding to training to adoption and beyond
Be the dedicated contact and own the overall relationship with your clients
Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal