Denver
Customer Success Manager
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About the role
About the opportunity
As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.
What to expect?
- Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts.
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
- Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
- Drive product adoption, customer satisfaction, and overall influence on customer health scores
- Lead effective and consistent customer Business Reviews based on the defined Business Review rubric
- Flag and proactively mitigate risks within a book of business
Contentful is open for
- People forCustomer Support
- Interested to work inDenver
- Who specialize inAccount Management or Customer Success Management
- And have following skillsProcurement
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to pay120,000 - 131,000$ / year, gross
The story
At the heart of Contentful is our promise: empowering experts. Empowering describes both our product and our people. Through content infrastructure, we empower digital teams to collaborate simultaneously, build in the languages and frameworks of their choice, easily integrate with other services, and endlessly iterate.
There are
501 - 1000
employees in the company10M to 50M
Company annual revenueOffices
With offices in hubs including Berlin, San Francisco and Denver, and a global team distributed across every time zone, we help thousands of businesses across the spectrum of digital maturity to move fast and meet customer demands.
Extra vacations
Flexible hours
Remote work
Tuition assistance
Learn more about Contentful
Markets
Contentful supports IKEA, Vodafone, Electronic Arts and over 30% of the Fortune 500 to deliver market-leading digital experiences at scale through every stage of the customer journey.
Follow Us
Contentful is open for
- People forCustomer Support
- Interested to work inDenver
- Who specialize inAccount Management or Customer Success Management
- And have following skillsProcurement
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to pay120,000 - 131,000$ / year, gross
This job opening is already off the market.
Get the app or see similar offers.