Head Concierge (Whatever/Whenever Chief) for W Costa Navarino (2024)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental Costa Navarino at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton. As a Whatever/Whenever Chief you will be reporting directly to the Front Office Director and will play a vital role in the success of the first W hotel in Greece. You are the heart inside the brand – you bring it to life. Responsibilities

• Monitor daily operation of Whatever Whenever team and ensure a high level of customer satisfaction
• Monitor effective facilitation of hotel’s policies and procedures
• Handle and resolve issues or challenges that arise
• Monitor all internal and external calls to ensure effective communication with both external and internal guests and colleagues
• Provide regular updates on the status of requests or projects