Technical Support Engineer

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About the role

What you will do:

Provide second level of techno-functional support on Coupa enterprise solution (including power apps and acquired products that are assigned to the product vertical) and associated business understanding.
Develop an understanding of how our customers do business and what role our products play in that business.
Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels.
Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble-resolution skills.
Provide case status and next steps to the customer and management according to Support offerings Service Level Targets.
Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction.
Create and contribute to the development of knowledge articles in Coupa’s knowledgebase.
Keep up to date on Training through CoupaU and complete 100% of all required certifications.
Read, analyze, and comprehend functional documentation in line with Coupa’s product releases , # What you will bring to Coupa:
Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 5 to 7 years of Enterprise support experience.

People for
Customer Support
Interested to work in
Pune
And have following skills
HTML & CSS or SQL or Linux or Procurement
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

At Coupa we have a higher purpose. From our own operations to what we offer clients, we are focused on one thing: business value. It’s more than how much you paid for something or what a new solution saved.

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