Lenovo Premier Customer Care Executive - Slovenian Market

This is a technical role within Lenovo’s Premier Technical Support team. In this role, you will be delivering best-in-class support to Lenovo’s Premier Support customers. Over the phone and email you will perform troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching parts engineers to the site as needed to perform repairs. Supported by a team leader you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Have a proactive approach to problem-solving and a “can do” attitude.We Achieve Together: Have a strong teamwork ethic, contributing also to the team target/SLA even when the personal target has been achieved.Your day-to-day:

• To assist customers and field engineers by diagnosing problems through effective troubleshooting and isolation.
• To identify the cause of hardware/software faults and provide a solution.
• To resolve over the phone, email or onsite via parts and engineer dispatch.
• To work with the Technical Account Management team to monitor and track issues to ensure speedy resolution.