Travel Specialist Agent for the Italian Market

Tablet Hotel sources the earth to find the best places to stay. You just need to move your fingers. Curated by the MICHELIN Guide, Tablet is how you book the world’s most exciting hotels.  The Hotel Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company, our Travel Specialists’ mission is to create an incredible experience.  We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.  We´re Curious: Proactive approach to problem-solving and a “can do” attitude.  We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• Converting new users into loyal customers, keep existing customers coming back for more, quickly, and confidently minimising damage (regardless of the source) while demonstrating resourcefulness and grit, and can predict and get ahead of conflicts 
• Professional handling of queries received via phone, email, live chat, or any other communication channels as agreed with the client with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback