Customer Excellence Manager

Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. THE ROLE We’re looking for an accomplished person to join the Customer Experience team. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. The Customer Experience team's mission is to elevate the consumer experience when ordering through Deliveroo by prioritising consumer feedback, identifying and delivering opportunities to enhance consumer satisfaction, and fostering a consumer-centric culture, all while reducing compensation costs for Deliveroo by driving operational excellence across…