Rider Escalations Representative

Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas. The Role We're looking for an experienced person to join the Rider Services Centre department, a bustling and vibrant team who help riders get out on the road and support them once they're there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities, whilst supporting riders when they need our support the most. You will also work with our Restaurant, Customer and Legal teams to resolve incidents involving riders. Reporting into the Rider Escalations Team Lead, you will be a key part of the team that ensures we are providing best in class support to our Riders, Customers…