Field Service Engineer (Entry, Intermediate & Sr.) - Manassas, Virginia

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities. The primary function is to support Evertz Products and customers. This position will be located in the United States (Washington, DC, Northern Virginia & Maryland). Responsibilities:

• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting while escalating issues
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback