Senior Customer Support Engineer, TLS

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub. We're building a more trustworthy Internet. Come join us. Senior Customer Support Engineer, TLS  The Senior TLS Support Engineer serves as a specialist and custodian of Fastly’s customer-facing Transport Layer Security (TLS) infrastructure.  The job is a varied one: helping customers troubleshoot issues, coming up with improved processes to deal with procurement and maintenance of TLS certificates, creating documentation and training materials for the other Support Engineers, acting as a local expert to provide the Sales, Client and Support Teams with knowledge and best practices they need, as well as maintaining the TLS infrastructure and resources. What You'll Do:

• Answer customer support tickets about TLS, DNS and related technologies